RETURN & REFUND POLICY

 

Important Notice — Dropshipping Business Model

⚠  Third-Party Supplier Fulfillment Our store operates primarily as a dropshipping business. This means that the majority of our products are sourced from and fulfilled directly by third-party suppliers. As a result, all return and refund requests are subject to the acceptance policies of the relevant supplier. In cases where a supplier refuses or is unable to accept a return, we are unable to process a refund on our end. By placing an order with us, you acknowledge and accept this condition.

 

We always strive to resolve issues in good faith and will do our best to advocate on your behalf with our suppliers. However, we cannot guarantee a refund in situations where the supplier's return policy does not permit it.

 

Policy at a Glance

Return Window

30 days from the date of delivery

 

Condition Required

Unworn & unwashed — tried on once maximum

 

Original Tags

Must be attached and intact

 

Refund Method

Original payment method (store credit for exchanges)

 

Processing Time

7–10 business days after item is received

 

Return Shipping

Customer is responsible for return shipping costs

 

Supplier Refusals

No refund issued if supplier declines the return

 

1. Eligibility for Returns

To qualify for a return, all of the following conditions must be met:

•       The return request must be submitted within 30 days of the delivery date.

•       The item must be in its original, unused condition — it may have been tried on once but must not show any signs of wear, use, alteration, or damage.

•       All original tags, labels, and packaging must be intact and attached to the item.

•       The item must be free of odors, stains, makeup, deodorant marks, or any other signs of use.

•       A valid proof of purchase (order confirmation or receipt) must be provided.

•       The return must be accepted by the relevant third-party supplier fulfilling the order.

 

2. Non-Returnable Items

The following items are strictly excluded from our return and refund policy:

•       Items returned after the 30-day return window has expired.

•       Items that have been worn more than once, washed, or altered.

•       Items with missing, removed, or damaged tags.

•       Final sale, clearance, or promotional items explicitly marked as non-returnable.

•       Intimate apparel, swimwear, and accessories for hygiene reasons.

•       Items damaged due to customer misuse or negligence.

•       Any item where the third-party supplier has declined or refused the return request.

 

3. How to Initiate a Return

To begin the return process, please follow these steps:

•       Step 1: Contact our customer service team at [support@yourstore.com] within 30 days of delivery.

•       Step 2: Provide your order number, the item(s) you wish to return, and the reason for the return.

•       Step 3: We will submit your request to the relevant supplier for review and approval.

•       Step 4: If the supplier approves the return, we will send you a Return Merchandise Authorization (RMA) number and shipping instructions.

•       Step 5: Securely pack the item and ship it to the address provided. Keep your tracking number for your records.

 

Important: Returns sent without an approved RMA number will not be accepted and will be returned to the sender at their expense.

 

4. Supplier Refusal & No-Refund Policy

⚠  No Refund in Case of Supplier Refusal Because our business operates on a dropshipping model, our ability to process returns and issue refunds is directly dependent on the decisions made by our third-party suppliers. If a supplier refuses a return request for any reason — including but not limited to their own return deadlines, product condition assessments, or internal policies — we will not be able to issue a refund or store credit of any kind. This applies regardless of whether the item meets our own return conditions.

 

In the event of a supplier refusal, we will notify you in writing and provide the supplier's stated reason where available. We are not liable for any losses, costs, or inconveniences resulting from a supplier's refusal to accept a return.

 

By completing a purchase on our store, you expressly acknowledge that:

•       Our store operates primarily through third-party dropshipping suppliers.

•       Return approvals are subject to each supplier's individual policies.

•       A supplier refusal constitutes a final decision, and no refund will be issued in such cases.

•       We act as an intermediary and cannot override supplier decisions.

 

5. Inspection & Approval

Upon receipt of your return, both our team and the relevant supplier will inspect the item to verify it meets all eligibility requirements. We reserve the right to refuse any return that does not comply with this policy. If a return is rejected — whether by us or by the supplier — the item may be returned to you at your cost.

 

6. Refunds

Once your return has been approved by both our team and the supplier:

•       Refunds will be issued to the original payment method used at the time of purchase.

•       Please allow 7–10 business days for the refund to appear on your statement after the item is received and inspected.

•       Original shipping charges are non-refundable.

•       No refund will be issued if the supplier declines the return, regardless of reason.

 

7. Exchanges

Exchange requests are subject to both our policy and supplier availability. If you wish to exchange an item, please initiate the process as described in Section 3. Exchanges are not guaranteed and depend on supplier approval and stock availability.

 

8. Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photo evidence. We will contact the supplier on your behalf. If the supplier confirms the error, we will cover return shipping and offer a replacement or refund. If the supplier disputes the claim, we reserve the right to make a final determination based on the evidence provided.

 

9. Return Shipping Costs

Unless the return is due to our error or a confirmed supplier defect, the customer is responsible for all return shipping costs. We strongly recommend using a trackable shipping method, as we are not responsible for items lost or damaged in transit during the return.

 

10. Policy Modifications

We reserve the right to update or modify this Return & Refund Policy at any time without prior notice. The most current version will always be available on our website. Continued use of our services after any changes constitutes your acceptance of the updated policy.