TERMS OF SERVICE

 

Overview

Please read these Terms of Service ("Terms") carefully before using our website, products, or services. By accessing or placing an order with us, you agree to be bound by these Terms in their entirety.

 

Company

KIDELLO

 

Website

https://kidello.store/

 

Contact

contact@kidello.com

 

Jurisdiction

Haguenau/France

 

Business Model

Primarily dropshipping via third-party suppliers

 

Important Notice — Dropshipping Business Model

⚠  Third-Party Supplier Fulfillment Our store operates primarily as a dropshipping business. This means that the majority of our products are sourced from and fulfilled directly by independent third-party suppliers. We act as an intermediary between you and these suppliers. As a result, product availability, shipping times, packaging, and certain after-sale conditions — including returns — are subject to each supplier's individual policies and capabilities. By using our services, you acknowledge and accept this business model and its inherent limitations.

 

We are committed to working in good faith with our suppliers to ensure the best possible experience for our customers. However, certain outcomes — including delivery timelines, stock availability, and return approvals — are outside our direct control.

 

1. Acceptance of Terms

By accessing, browsing, or using our website or services in any way, you confirm that you are at least 18 years of age, have read and understood these Terms, and agree to be legally bound by them. If you do not agree with any part of these Terms, you must discontinue use of our services immediately.

 

We reserve the right to refuse service to anyone at any time, for any reason, without prior notice.

 

2. Products & Services

2.1 Product Descriptions

We make every effort to display our products as accurately as possible. However, because our store primarily operates through third-party dropshipping suppliers, we do not always have direct control over product descriptions, images, or specifications. We do not guarantee that product descriptions, colors, sizes, or other content are completely accurate, current, or error-free. We reserve the right to correct any errors and to update product information at any time without notice.

 

2.2 Pricing

All prices are listed in [currency] and are subject to change without notice. Because our products are sourced from third-party suppliers, prices may fluctuate based on supplier pricing changes. We reserve the right to modify or discontinue any product at any time. We are not liable to you or any third party for any price modification, suspension, or discontinuation of products.

 

2.3 Availability

All orders are subject to product availability from our third-party suppliers. We reserve the right to limit quantities, refuse orders, or cancel any order at our sole discretion — including after confirmation — if a supplier is unable to fulfill the order. If we cancel your order due to unavailability, you will receive a full refund.

 

3. Orders & Payment

By placing an order, you represent that:

•       All information you provide is accurate, complete, and current.

•       You are authorized to use the payment method provided.

•       Your order is for personal use only, not for resale or commercial purposes unless expressly agreed in writing.

•       You understand that your order will be fulfilled by a third-party supplier and that delivery times may vary accordingly.

 

We reserve the right to cancel any order we believe is fraudulent, abusive, or in violation of these Terms, without liability. Payment must be received in full before an order is processed and transmitted to the supplier.

 

4. Shipping & Delivery

Because our store operates primarily on a dropshipping model, orders are shipped directly from our third-party suppliers, which may be located domestically or internationally. As a result:

•       Delivery times are estimates only and are not guaranteed. International shipments may take longer due to customs processing.

•       Packages may arrive in supplier-branded or neutral packaging.

•       Multiple items in one order may ship separately from different suppliers.

•       We are not responsible for delays caused by suppliers, shipping carriers, customs authorities, or events beyond our control.

 

Risk of loss and title for purchased items pass to you upon delivery to the carrier. We are not liable for packages lost or delayed after handoff to the carrier. Any claims for lost shipments must be filed directly with the shipping carrier.

 

5. Returns & Refunds

Returns and refunds are governed by our separate Return & Refund Policy, which is incorporated into these Terms by reference. Given our dropshipping model, all return requests are subject to approval by the relevant third-party supplier. In cases where a supplier refuses a return, we are unable to issue a refund. By placing an order, you acknowledge and accept this condition. We reserve the right to update the Return & Refund Policy at any time.

 

6. Third-Party Suppliers — Limitation of Responsibility

Our store acts solely as an intermediary between you and our third-party suppliers. We do not manufacture, warehouse, or directly ship the products listed on our website. Accordingly:

•       We are not responsible for supplier errors, including incorrect items shipped, manufacturing defects, or packaging issues.

•       We are not liable for any delays, losses, or damages caused by supplier fulfillment failures.

•       Supplier policies regarding returns, exchanges, and refunds apply and may differ from our own.

•       We cannot guarantee that any specific supplier will remain available or continue to stock a given product.

 

We will make reasonable efforts to resolve any supplier-related issues on your behalf, but we cannot guarantee any specific outcome.

 

7. Intellectual Property

All content on our website — including but not limited to text, images, logos, graphics, product designs, and software — is the exclusive property of [Your Company Name] and is protected by applicable intellectual property laws.

 

You may not reproduce, copy, distribute, republish, display, or create derivative works from any content without our express written permission. Unauthorized use may result in legal action.

 

8. User Conduct

By using our website or services, you agree not to:

•       Use our services for any unlawful or prohibited purpose.

•       Attempt to gain unauthorized access to any part of our systems or networks.

•       Transmit any harmful, offensive, or disruptive content.

•       Engage in any conduct that could damage, disable, or impair our website or servers.

•       Resell, redistribute, or commercially exploit our products without prior written consent.

 

We reserve the right to terminate your access to our services immediately, without notice, if we determine you have violated any of these conditions.

 

9. Disclaimer of Warranties

Our services and products are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied. Given our dropshipping model, we additionally make no warranties regarding the accuracy of supplier-provided product information, fulfillment timelines, or the availability of any specific item at the time of ordering.

 

We do not warrant that our website will be uninterrupted, error-free, secure, or free of viruses or other harmful components. Your use of our services is at your sole risk.

 

10. Limitation of Liability

To the fullest extent permitted by applicable law, [Your Company Name] and its owners, employees, affiliates, and third-party suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, loss of data, supplier fulfillment failures, or loss of goodwill, arising out of or related to your use of our services or products.

 

Our total liability to you for any claim arising out of these Terms shall not exceed the amount you paid for the specific product or service giving rise to the claim.

 

11. Indemnification

You agree to indemnify, defend, and hold harmless [Your Company Name] and its officers, directors, employees, agents, and third-party suppliers from and against any claims, liabilities, damages, losses, costs, or expenses (including legal fees) arising out of or related to your use of our services, your violation of these Terms, or your violation of any rights of a third party.

 

12. Privacy

Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please note that as part of our dropshipping operations, certain order information (such as your name, address, and order details) may be shared with third-party suppliers solely for the purpose of fulfilling your order. We do not sell your personal data to third parties. We reserve the right to update our Privacy Policy at any time.

 

13. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms shall be resolved exclusively through binding arbitration or in the courts of [Your Jurisdiction], and you consent to the personal jurisdiction of such courts.

 

You waive any right to participate in a class-action lawsuit or class-wide arbitration against us.

 

14. Modifications to Terms

We reserve the right to modify these Terms at any time, at our sole discretion, without prior notice. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes constitutes your binding acceptance of the updated Terms. It is your responsibility to review these Terms regularly.

 

15. Severability & Entire Agreement

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. These Terms, together with our Return & Refund Policy and Privacy Policy, constitute the entire agreement between you and [Your Company Name] with respect to your use of our services and supersede all prior agreements.